Transparency for retail customers and B2B partners.
Shipping (UAE and GCC)
The Ghana Shop sells from the United Arab Emirates. Prices are in AED.
United Arab Emirates: checkout delivers to every emirate. Standard delivery is 32 AED. Delivery is free on orders of 300 AED and above, and on lab kits whose page says shipping is included. Cash on delivery is available in the UAE and adds a 10 AED fee.
Rest of the GCC — Oman, Saudi Arabia, Qatar, Bahrain, and Kuwait: we ship only after we confirm the courier and the fee with you on WhatsApp +971 58 816 1994 or by email at info@theghanashop.com, before you pay. Cash on delivery is not available outside the UAE.
B2B shipments across the UAE and the GCC are arranged with a commercial invoice and HS codes.
Return & Refund Policy
At The Ghana Shop (theghanashop.com), every formulation and artisanal product is crafted under strict standards of quality, safety, and personalized care. Please review our complete terms governing returns, store credits, and customized protocols below.
1. Store credit for standard returns
A change of mind on an approved standard retail return is resolved with store credit, not a cash refund. Store credit is the amount paid for the returned items. It may be transferred, and it must be redeemed within 12 months of the date we issue it. A wrong, damaged, leaking, or defective dispatch is handled under section 5 with a replacement or a refund to the original payment.
2. Personalized formulations & Glow Transformation products
Personalized Formulations (Glow Transformation Products) are compounded for a specific person. A change of mind cannot be returned, refunded, or exchanged. A wrong, damaged, leaking, or defective dispatch is still covered by section 5. If an adjustment is needed during an actively monitored Glow Transformation: send a progress report to your formulator; they review it; an updated protocol is sent as part of your package.
3. Glow Subscriptions
Glow Subscriptions and recurring plan orders are final once dispatched. Cancel or pause before the next dispatch cutoff where your plan allows. Charges and dispatches after cutoff cannot be returned or refunded for cash.
4. Standard retail products & heritage crafts
Unopened, unused items in the original sealed packaging may be returned within 14 days of delivery for store credit (valid 12 months, and it may be transferred). You pay the return postage when you send an item back because you changed your mind. Opened or used personal-care products cannot be returned, for hygiene. Heritage beads and artisan goods may vary in tone, pattern, or texture; that variation is not a defect.
5. Wrong, damaged, leaking, or defective goods
Contact us within 72 hours of delivery at info@theghanashop.com or WhatsApp +971 58 816 1994, with your order number and clear photos or video of the item and the packaging. We reply within 3 business days. After we confirm the problem, you choose a replacement or a refund to the original payment: a card payment is returned through Ziina, and a cash-on-delivery order is refunded in cash. If we caused the problem, we cover the cost of getting the item back. This section applies to standard retail, personalised formulations, subscriptions, and B2B goods.
B2B and white-label orders cannot be returned because you changed your mind. A wrong, damaged, leaking, or defective batch is replaced or refunded under section 5.
Privacy policy
The Ghana Shop (theghanashop.com) is the controller of personal data collected through this website. We operate in the United Arab Emirates. Contact: info@theghanashop.com / WhatsApp +971 58 816 1994.
What we collect
• Account and checkout: name, email, phone, delivery address, emirate, and order history.
• Payment: card payments are processed by Ziina. We do not store full card numbers on our servers. Cash-on-delivery orders still need your contact and address details.
• Communications: WhatsApp, email, and B2B enquiry messages you send us.
• Technical: essential cookies for cart and sign-in. Google Analytics, Google Ads, and TikTok Pixel load only if you accept them in the cookie banner.
Why we use it
We use this data to fulfil orders, provide support, prevent fraud, meet accounting and legal duties, and — with your consent — understand how the shop is used.
Who we share it with
Firebase (hosting, authentication, and order records), Ziina (payments), and — only with your consent — Google and TikTok (analytics and ads). Firebase and Google may process data outside the UAE. We share only what each provider needs for that job. We do not sell personal data.
How long we keep it
Order and account records are kept as long as needed to fulfil the purchase, handle returns, and meet UAE record-keeping requirements. You may ask us to access, correct, or delete your account data at info@theghanashop.com. We will not delete records we must keep for accounting, tax, or a dispute.
Health information
The reconstruction intake asks about skin and hair, products you have used, allergies, and — only after a deposit — surgery, medication, and health conditions. We use it only to formulate your protocol. Elorm can read it. It is not shown on the public site. We keep it with the intake record until you ask us to delete it at info@theghanashop.com, except where UAE law requires us to keep a record.
Terms of service
By using theghanashop.com you agree to these terms.
1. Shop and prices
Retail prices are in AED and shown at checkout. We may correct obvious pricing errors and limit quantities. Product colours and handmade texture may vary slightly from photos.
2. Orders
An order is accepted when we confirm it by email or WhatsApp, or when payment (card or cash on delivery) is successfully processed. We may refuse fraudulent or incomplete orders.
3. Shipping
Checkout delivers across the UAE: 32 AED, or free on orders of 300 AED and above, and free when the product page says shipping is included. Cash on delivery is UAE only and adds a 10 AED fee. Delivery to Oman, Saudi Arabia, Qatar, Bahrain, and Kuwait is arranged before payment, at the courier fee we confirm with you. Delivery dates are estimates.
4. Returns
The Return & Refund Policy at https://theghanashop.com/returns is part of these terms. Unopened, unused retail items may be returned within 14 days of delivery for store credit. That credit is the amount paid for the returned items, it may be transferred, and it lasts 12 months. You pay return postage for a change of mind. Opened personal-care products cannot be returned, for hygiene. If we sent a wrong, damaged, leaking, or defective item, we replace it or refund the original payment. That includes custom, Glow, and B2B orders.
5. Liability
Products are cosmetics for external use, not medicines. Follow the label and patch-test before full use. We are not liable for misuse or for indirect loss. Nothing in these terms removes a right you have under UAE consumer law, or any liability that UAE law does not allow us to limit.
6. Governing law
These terms are governed by the laws of the United Arab Emirates.
Cookies & analytics
Essential cookies run the cart, sign-in, and security of the site. They are always on.
Analytics and advertising (Google Analytics, Google Ads, and TikTok Pixel) load only after you accept in the cookie banner. If you choose Essential only, those scripts are not loaded.
You can reopen the banner from Cookie settings in the footer.