FAQ

Where is The Ghana Shop located?

The Ghana Shop is based in the United Arab Emirates, with Express UAE Delivery Active and Direct Lab Dispatch nationwide.

How long has The Ghana Shop been operating?

The Ghana Shop has operated in the UAE for 13 years, specializing in African botanical hair and skin products.

Does The Ghana Shop offer white label or private label services?

Yes. The Ghana Shop offers White Label (your brand on our existing formulations), Private Label (exclusive custom recipes under NDA), and Bulk Wholesale raw materials for resellers.

What is the minimum order for bulk shea butter?

Unrefined shea butter wholesale starts at 10 kg: 65 AED/kg for 10–24 kg, 55 AED/kg for 25–99 kg, and 48 AED/kg from 100 kg.

Is The Ghana Shop the only supplier of Akpi powder in the UAE?

Yes, The Ghana Shop is currently the sole UAE supplier of Akpi powder.

What is a Reconstruction Program?

A Reconstruction Program is a professional journey — assessment, personalization, guidance, review and adjustment — not a larger product bundle. Basic is AED 1,400 (initial assessment and formulations). The 1-month journey is AED 3,400 (4-week guided reconstruction). The 3-month journey is AED 7,800 (12-week comprehensive reconstruction, about AED 2,600/month). Individual results vary; these are cosmetic protocols, not medical treatment.

Do you deliver across the UAE?

Yes. The Ghana Shop delivers retail orders across the United Arab Emirates. Free shipping applies on orders of 300 AED and above; otherwise a 32 AED shipping fee applies.

What payment methods do you accept?

We accept secure card payments via Ziina and cash on delivery within the UAE. Cash on delivery adds a 10 AED fee. There is no card machine on delivery. A bank transfer uses the Standard Chartered account on the policies feed. Botim is not accepted.

Can I return an item?

Unopened, unused retail items can be returned within 14 days of delivery for store credit. The credit is the amount paid for those items, it may be transferred, and it lasts 12 months. You pay return postage if you changed your mind. Opened personal-care products cannot be returned. A wrong or damaged item is replaced or refunded.

Can I pick up my order?

Pickup at Naif is 10am to 9pm. Arrange it on WhatsApp +971 58 816 1994.