At The Ghana Shop (theghanashop.com), every formulation and artisanal product is crafted under strict standards of quality, safety, and personalized care. Please review our complete terms governing returns, store credits, and customized protocols below.
1. Store credit for standard returns
A change of mind on an approved standard retail return is resolved with store credit, not a cash refund. Store credit is issued only to the original buyer, is non-transferable, and must be redeemed within 3 months of the date we issue it. A wrong, damaged, leaking, or defective dispatch is handled under section 5 with a replacement or a refund to the original payment.
2. Personalized formulations & Glow Transformation products
Personalized Formulations (Glow Transformation Products) are compounded for a specific person. A change of mind cannot be returned, refunded, or exchanged. A wrong, damaged, leaking, or defective dispatch is still covered by section 5. If an adjustment is needed during an actively monitored Glow Transformation: send a progress report to your formulator; they review it; an updated protocol is sent as part of your package.
3. Glow Subscriptions
Glow Subscriptions and recurring plan orders are final once dispatched. Cancel or pause before the next dispatch cutoff where your plan allows. Charges and dispatches after cutoff cannot be returned or refunded for cash.
4. Standard retail products & heritage crafts
Unopened, unused items in the original sealed packaging may be returned within 14 days of delivery for store credit (valid 3 months). You pay the return postage when you send an item back because you changed your mind. Opened or used personal-care products cannot be returned, for hygiene. Heritage beads and artisan goods may vary in tone, pattern, or texture; that variation is not a defect.
5. Wrong, damaged, leaking, or defective goods
Contact us within 72 hours of delivery at info@theghanashop.com or WhatsApp +971 58 816 1994, with your order number and clear photos or video of the item and the packaging. We reply within 3 business days. After we confirm the problem, you choose a replacement or a refund to the original payment: a card payment is returned through Ziina, and a cash-on-delivery order is refunded in cash. If we caused the problem, we cover the cost of getting the item back. This section applies to standard retail, personalised formulations, subscriptions, and B2B goods.
B2B and white-label orders cannot be returned because you changed your mind. A wrong, damaged, leaking, or defective batch is replaced or refunded under section 5.